Programme
AI for Insurance Operations in Albania
A professional programme for insurance operations staff: policy administration, claims handling, compliance records and customer data with generative AI as an assistant, never as the decision maker. Five core courses and a five-course introductory track.
- Courses
- 10
- Estimated study time
- 80 hours
- Assessment
- A learning programme.
Study time is an estimate for planning; it has not been measured with participants.
Who it is for and what you take away
Who it is for
Claims handlers, underwriting and policy administration staff, compliance officers and customer teams in insurance companies and brokers in Albania.
What you take away
On completing the learning stages you can prepare and check claims files and customer correspondence with AI, keep compliance records complete, analyse portfolio and customer data without exposing personal data, and recognise where a person must decide.
- A practical task at the end of every course, which you do yourself and keep as evidence of your work.
- Your completion of each course, recorded in your account on the learning platform.
Courses and sequence
- 01
Insurance operations AI: Orientation
The role of an insurance operations manager and how AI is used in claims handling, underwriting and meeting the requirements of the Financial Supervisory Authority (AMF): where it helps and where it must not decide. - 02
Insurance operations AI: Workflow
Designing the workflow for claims, underwriting, fraud detection, correspondence with the AMF and Solvency II requirements, with a human check at every step. - 03
Insurance operations AI: Documents and communication
Professional communication in insurance: claims correspondence, material for the AMF and the board, and professional writing, with facts and sources checked and no personal data in public tools. - 04
Insurance operations AI: Data and analytics
Working with data in insurance: actuarial review, Solvency II, IFRS 17, statistical analysis of claims fraud and reporting to the AMF. AI helps; the professional checks. - 05
Insurance operations AI: Quality and evaluation
Quality and evaluation for an insurance operations manager: criteria for judging AI output, a second review, and the mistakes typical of this work. - 06
Insurance AI: Operations foundation
The foundations of insurance operations with the help of AI: the verification routine for policies and claims, the limits of using AI in insurance decisions and the principles of regulatory compliance. Part of the insurance programme; the terms follow the glossary of the Financial Supervisory Authority. - 07
Insurance AI: Claims processing
Insurance claims processing with the help of AI: verifying documentation and coverage, telling valid claims from suspicious ones, handling objections and applying the claims verification routine. Part of the insurance programme; the terms follow the glossary of the Financial Supervisory Authority. - 08
Insurance AI: Regulatory compliance
The third part of the AI programme for insurance: regulatory compliance under the supervision of the Financial Supervisory Authority, Solvency II, the Insurance Distribution Directive, the European Insurance and Occupational Pensions Authority, reporting and checking regulatory citations at their source. 6 lessons. - 09
Insurance AI: Data, analytics and reporting
The fourth part of the AI programme for insurance: customer data, four-level analytics and reporting to the principal with the help of AI, with particular attention to the risk of fabrication. 6 lessons. - 10
Insurance AI: Preparation for assessment
The closing part of the insurance AI programme: moving from learning into practice, with exercises on supervisory requirements and customer rights. Six sessions; they are not an assessment and do not amount to approval from any authority.
Assessment and qualification
The learning checks inside the courses are formative and qualify no one. Qualification is a separate, optional route: two human assessors review a sample of your work against the published rubric, and no AI takes part in the decision.
Pending professional ratification: the rubric used in the optional human assessment has not yet been signed by practising professionals in this field. Until it is, the programme is published as a learning programme.
A qualification is not a professional licence and does not guarantee work.