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Business and operations75
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8 professional fields. The number beside each field counts only its own courses. The number beside each profession also counts the 25 shared courses, which apply to every profession and are listed after its own.
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193 courses ready to take, across 8 professional fields. Every course in this list has learning content. Access is given on request.
193 courses
Accounting AI: Professional foundations and responsible use
The foundation of professional practice: the accountant's role, the boundary where AI helps and where regulated judgement stays human, the Albanian legal framework (Law 25/2018 and Law 9920), ethics and the safe use of tools.8 hours · Accounting and FinanceAccounting AI: Tax practice and compliance
Tax compliance in practice: value added tax and reconciliations, profit tax and withholding tax, procedures and deadlines under Law 9920, electronic filing in the systems of the General Directorate of Taxes, corrections and audits. The tool proposes, the accountant verifies and decides.8 hours · Accounting and FinanceAccounting AI: Financial statements and reconciliations
Financial statements in practice: the chart of accounts and the entries, the balance sheet and the income statement, cash flows and explanatory notes, year-end reconciliations and adjustments under Law 25/2018 and the national accounting standards. The tool proposes, the accountant verifies and decides.8 hours · Accounting and FinanceAccounting AI: Payroll, records and data protection
Payroll, records and data in practice: gross to net pay, contributions and payroll tax, employment declaration and insurance, payrolls and records, record retention for the period set in Article 8 of Law 25/2018 and data protection under Law 124 and the General Data Protection Regulation. The tool proposes, the accountant verifies and decides.8 hours · Accounting and FinanceAccounting AI: Preparation for assessment
Preparation for assessment: practise your accounting judgement by reviewing tax treatment, compliance, missing outputs, and true and fair presentation against this programme's assessment criteria. You verify the evidence; the independent assessment stays separate from the learning.8 hours · Accounting and FinanceAgents: Installing one and finding the stop button
An agent acts, it does not only write. Before it acts on your laptop: the source, the dialog, the first run in a safe place, and the stop button.5 hours · 34 professionsAgents: Permissions and scopes
A scope is a sentence: who, what, where, how long. Least privilege, the permission screen, keys and tokens, and revoking as a habit.5 hours · 34 professionsAgents: What an agent may touch
The scope says what it may do; the boundary says where. The allow list, the test copy, the data levels for agents, and the dry run before any real run.5 hours · 34 professionsAgents: Reading the action log
The output tells you what the agent produced; the log tells you what it did. The ten-minute review after every run, the three signals, and what a missing log means.5 hours · 34 professionsAgents: Undoing an action
Nobody can undo a read, a write reverts with a previous version, a send cannot be unsent, and a run depends on what it did. The copy before the run, the rollback after it, and the incident when there is no undo.5 hours · 34 professionsAI foundations: Working with ChatGPT, Claude and Gemini
A comparative look at the tools. Which AI tool for which task and why, based on the real behaviour of each one, not on the marketing.8 hours · 34 professionsCompliance: Article 4 of the EU AI Act
A micro-course on what Article 4 of the European Union's AI Act requires of employers and employees.4 hours · AI ComplianceCompliance: Your AI inventory
A micro-course: build your personal register of the AI tools you use at work, with a classification of risk and of data sensitivity.4 hours · AI ComplianceCompliance: The core risks
A micro-course on the three core risks that every Article 4 compliance programme has to deal with in the context of your work.4 hours · AI ComplianceCompliance: GDPR
A micro-course on what the General Data Protection Regulation requires when AI processes personal data.4 hours · AI ComplianceCompliance: Human oversight
A micro-course on when and how to correct or reject an AI output, when human oversight is required and what you should document.4 hours · AI ComplianceCompliance: Documentation
A micro-course on the audit trails that the employee and the employer need to keep for Article 4.4 hours · AI ComplianceAI foundations: Ethics and risk
Hallucinations, confidentiality, source verification, bias. Six lessons on the real risks of AI in professional work and how to deal with them.8 hours · 34 professionsAI foundations: AI and the Albanian language
What works, where it goes wrong and how to compensate. Six lessons on how AI behaves with Albanian: dialect, code-switching, technical terminology.8 hours · 34 professionsPharmacy AI (introductory)
Practical skills for the safe use of AI in pharmacy. AI assists; the pharmacist decides.8 hours · PharmacyPolicing and justice AI
A shared foundation course of six independent sessions for police officers and justice administrative staff: what generative AI is and where it fails, drafting and summarising work documents, verifying AI output, protecting personal data, limits and escalation, and using AI tools under institutional rules. 12 hours.8 hours · 2 professionsDentistry AI
A course for private Albanian dentists who serve dental tourism patients. Six sessions on running the practice as a business and on its online presence.20 hours · Clinical DentistryAI foundations: Getting started
What AI is, what it is not, and how to understand large language models without the mystique. Six core lessons for every working professional who wants practical knowledge of AI.8 hours · 34 professionsHealthcare AI (introductory)
A course on the practical use of AI assistants for Albanian pharmacists, physicians, nurses and administrators. Twelve independent sessions. Study time is an estimate; the course page explains why the figures differ.24 hours · Healthcare professionalAI foundations: Prompting in practice
Prompt structure, role prompting, structured output, iteration. Six practical lessons that change the way you write with AI.8 hours · 34 professionsCustomer support AI: Orientation
The role of the customer support specialist and what AI changes in their work.8 hours · Customer serviceCustomer support AI: Workflow
The daily AI-first workflow for the customer support team.8 hours · Customer serviceCustomer support AI: Documents and communication
Drafting customer communication: email, chat, phone, frequently asked questions.8 hours · Customer serviceCustomer support AI: Data and analytics
Support metrics and the dashboard: customer satisfaction, net promoter score, first contact resolution and average handling time.8 hours · Customer serviceCustomer support AI: Quality and evaluation
Evaluating the quality of AI answers in customer support.8 hours · Customer serviceTeaching and training AI: Orientation
The role of a teacher or trainer and what AI changes in lesson planning, materials, assessment and communication with parents: where it helps, where it must not decide, and how to start using it safely.8 hours · Vocational training and programme managementTeaching and training AI: Workflow
The daily workflow of a teacher or trainer with AI: lesson planning, materials, assessment and communication with parents, with a human check at every step.8 hours · Vocational training and programme managementTeaching and training AI: Documents and communication
Documents and communication for a teacher or trainer: drafting, editing and checking text with AI, with no invented facts and no personal data in public tools.8 hours · Vocational training and programme managementTeaching and training AI: Data and analytics
Data and analytics for a teacher or trainer: summaries, tables and reports with AI, each with a stated source and a check before any decision.8 hours · Vocational training and programme managementTeaching and training AI: Quality and evaluation
Quality and evaluation for a teacher or trainer: criteria for judging AI output, a second review, and the mistakes typical of this work.8 hours · Vocational training and programme managementRetail operations AI: Orientation
The role of the operations manager in retail and what AI changes in inventory, staff planning, customer service and reporting.8 hours · Retail OperationsRetail operations AI: Workflow
A quarter of work for the operations manager of a fictional chain with eight stores: comparing stores, categories, the loyalty programme and the loss investigation, with AI and with human control.8 hours · Retail OperationsRetail operations AI: Documents and communication
Documents and communication in retail with AI: reporting for all stores, customer communications, supplier documents and incident reports.8 hours · Retail OperationsRetail operations AI: Data and analytics
The data of a fictional chain with eight stores and AI: the dashboard by format, small groups of customers, verifying the causes AI gives and the analysis of stock losses.8 hours · Retail OperationsRetail operations AI: Quality and evaluation
Quality and self-assessment of work with AI in retail operations: a assessment criteria with eight assessment criteria, calibration with a colleague from the same profession and an improvement plan.8 hours · Retail OperationsTranslation and localisation AI: Orientation
What AI changes for a professional translator working with Albanian, from post-editing to glossaries and translation memory, and which responsibilities stay with the translator.8 hours · Translation and localisation professionalTranslation and localisation AI: Workflow
How a professional translator working with Albanian uses AI day to day: post-editing, glossaries, translation memory and quality checks, with a human check at every step.8 hours · Translation and localisation professionalTranslation and localisation AI: Documents and communication
How AI helps with post-editing machine translation, terminology glossaries and consistent use of terms, with no invented facts and no personal data in public tools.8 hours · Translation and localisation professionalTranslation and localisation AI: Data and analytics
Translation memory, quality-control measures and reports on work volume with the help of AI, each with a stated source and a check before any decision.8 hours · Translation and localisation professionalTranslation and localisation AI: Quality and evaluation
Quality and evaluation for a professional translator working with Albanian: assessment criteria, a second review, and the mistakes AI typically makes in translation.8 hours · Translation and localisation professionalE-commerce AI: Orientation
The role of the e-commerce manager and what AI changes in the catalogue, orders, customer service, digital marketing and data analysis.8 hours · E-Commerce OperationsE-commerce AI: Workflow
The role of the e-commerce manager and what AI changes in the catalogue, orders, customer service, digital marketing and data analysis.8 hours · E-Commerce OperationsE-commerce AI: Documents and communication
The role of the e-commerce manager and what AI changes in the catalogue, orders, customer service, digital marketing and data analysis.8 hours · E-Commerce OperationsE-commerce AI: Data and analytics
The role of the e-commerce manager and what AI changes in the catalogue, orders, customer service, digital marketing and data analysis.8 hours · E-Commerce OperationsE-commerce AI: Quality and evaluation
Quality and evaluation in e-commerce: a assessment criteria with eight criteria drawn from the year's work, an honest self-assessment, calibration with an external assessor and a three-year quality plan.8 hours · E-Commerce OperationsLegal administration AI: Orientation
The role of a legal administrator who does not practise law: where AI helps with files, appointments, formal correspondence and deadlines, and which decisions are not its to make.8 hours · Legal administration professionalLegal administration AI: Workflow
A legal administrator's daily work with AI: managing files, scheduling appointments and communicating with clients, with a human check at every step.8 hours · Legal administration professionalLegal administration AI: Documents and communication
Document templates, draft standard contracts and formal correspondence, checked by the professional responsible for the legal content, with no invented facts and no personal data in public tools.8 hours · Legal administration professionalLegal administration AI: Data and analytics
Tracking files, deadline overviews and reports for the heads of the legal office with the help of AI, each with a stated source and a check before any decision.8 hours · Legal administration professionalLegal administration AI: Quality and evaluation
Quality and evaluation for a legal administrator (non-lawyer): criteria for documents, a second review, and the mistakes typical of legal texts.8 hours · Legal administration professionalInsurance operations AI: Orientation
The role of an insurance operations manager and how AI is used in claims handling, underwriting and meeting the requirements of the Financial Supervisory Authority (AMF): where it helps and where it must not decide.8 hours · Insurance professionalInsurance operations AI: Workflow
Designing the workflow for claims, underwriting, fraud detection, correspondence with the AMF and Solvency II requirements, with a human check at every step.8 hours · Insurance professionalInsurance operations AI: Documents and communication
Professional communication in insurance: claims correspondence, material for the AMF and the board, and professional writing, with facts and sources checked and no personal data in public tools.8 hours · Insurance professionalInsurance operations AI: Data and analytics
Working with data in insurance: actuarial review, Solvency II, IFRS 17, statistical analysis of claims fraud and reporting to the AMF. AI helps; the professional checks.8 hours · Insurance professionalInsurance operations AI: Quality and evaluation
Quality and evaluation for an insurance operations manager: criteria for judging AI output, a second review, and the mistakes typical of this work.8 hours · Insurance professionalBanking operations AI: Orientation
The role of a banking operations manager and what AI changes in KYC and AML, credit, payments and reconciliation, without handing the tool responsibility for decisions.8 hours · BankingBanking operations AI: Workflow
The daily workflow of a banking operations manager with AI: KYC and AML, credit, payments and reconciliation, with a human check at every step.8 hours · BankingBanking operations AI: Documents and communication
Communicating with customers, reporting to the Bank of Albania and banking documentation with the help of AI, all checked by a professional: no invented facts and no personal data in public tools.8 hours · BankingBanking operations AI: Data and analytics
Banking analytics: reporting on the internal capital adequacy assessment (ICAAP), expected credit losses under IFRS 9 and anti-money-laundering (AML) indicators, each with a stated source and a check before any decision.8 hours · BankingBanking operations AI: Quality and evaluation
Quality and evaluation for a banking operations manager: criteria for judging AI output, a second review, and the mistakes typical of this work.8 hours · BankingFinance and accounting AI: Orientation
The role of an accountant or finance officer and what AI changes in reconciliation, transaction classification, monthly reports and forecasts: where it helps, where it must not decide, and how to start using it safely.8 hours · Corporate Group OperationsFinance and accounting AI: Workflow
Reconciliation, transaction classification and payment follow-up with the help of AI, with the accountant checking every step.8 hours · Corporate Group OperationsFinance and accounting AI: Documents and communication
Drafting monthly reports, explanations for clients and summaries of tax rules, with sources checked, no invented facts and no personal data in public tools.8 hours · Corporate Group OperationsFinance and accounting AI: Data and analytics
Trends, dashboards, forecasts and variance analysis with the help of AI, with the source stated and the data and calculations checked before any decision.8 hours · Corporate Group OperationsFinance and accounting AI: Quality and evaluation
Quality and evaluation for an accountant or finance officer: numerical criteria, a double check, and the mistakes AI typically makes in finance.8 hours · Corporate Group OperationsMarketing and content AI: Orientation
The role of the marketer and the content creator and what AI changes in their work.8 hours · Marketing and content professionalMarketing and content AI: Workflow
The workflow for producing content with AI in marketing.8 hours · Marketing and content professionalMarketing and content AI: Documents and communication
In-depth content for 5 channels: social media, email, blog, ads and video scripts.8 hours · Marketing and content professionalMarketing and content AI: Data and analytics
Metrics, dashboards, A/B tests, attribution and systematic reporting.8 hours · Marketing and content professionalMarketing and content AI: Quality and evaluation
Evaluating content quality with AI: brand voice, accuracy, fabricated facts and legal compliance.8 hours · Marketing and content professionalSales operations AI: Orientation
The role of the sales operations manager and what AI changes in the sales pipeline, lead qualification, reporting and customer success.8 hours · Sales operations professionalSales operations AI: Workflow
Designing workflows for qualifying leads, scoring them, contacting customers, proposals and the handover to the customer success team.8 hours · Sales operations professionalSales operations AI: Documents and communication
Communication in sales operations with AI: contact with customers, proposals, responses to objections, the analysis of won and lost offers, and reporting for the board.8 hours · Sales operations professionalSales operations AI: Data and analytics
Using AI with sales operations data: analysis of the customer relationship management system, sales pipeline metrics, forecasting, the win rate and customer segmentation.8 hours · Sales operations professionalSales operations AI: Quality and evaluation
The quality assessment criteria with six assessment criteria for AI-assisted sales operations work, with the verification of claims about data protection and competition.8 hours · Sales operations professionalHuman resources AI: Orientation
The role of the human resources manager and what AI changes in their work.8 hours · Human resources professionalHuman resources AI: Workflow
The daily workflow in human resources with AI: recruitment, onboarding, performance and training.8 hours · Human resources professionalHuman resources AI: Documents and communication
Communication with candidates and employees, and human resources documents, with the help of AI.8 hours · Human resources professionalHuman resources AI: Data and analytics
Workforce analytics, employee retention metrics, performance data and systematic reporting with AI.8 hours · Human resources professionalHuman resources AI: Quality and evaluation
Evaluating quality in human resources with AI: bias detection, fairness of decisions and legal compliance.8 hours · Human resources professionalProject management AI: Orientation
Get to know the tasks of project management, check AI's sources and outputs, and prepare a practical improvement plan.8 hours · Project ManagementProject management AI: Workflow
Organise work across several projects, communication with stakeholders and risk reviews; keep the evidence of checking AI results.8 hours · Project ManagementProject management AI: Documents and communication
Prepare drafts of project reports and documents, and check the source, the recipient, the requirement and the version before use.8 hours · Project ManagementProject management AI: Data and analytics
Define project indicators, check the calculations and tell a proven explanation from a cause fabricated by AI.8 hours · Project ManagementProject management AI: Quality and evaluation
Use learning criteria to review project evidence, compare judgements and draw up an improvement plan, with no claim of a qualification.8 hours · Project ManagementLogistics and supply chain AI: Orientation
The role of the logistics and supply chain coordinator and what AI changes in planning, ordering, transport and warehousing.8 hours · Logistics and Supply ChainLogistics and supply chain AI: Workflow
The logistics coordinator's workflow: the shipment cycle, the documents, communication, dispatch and incidents, with AI under human control.8 hours · Logistics and Supply ChainLogistics and supply chain AI: Documents and communication
The logistics coordinator's documents and communication: the procedures, customs declarations, document packs for the carrier, the journal and the logging of AI incidents.8 hours · Logistics and Supply ChainLogistics and supply chain AI: Data and analytics
Data and analytics in logistics: the indicator dashboard, verifying AI analyses, the customer audit, the quarterly review and the analysis of AI incidents.8 hours · Logistics and Supply ChainLogistics and supply chain AI: Quality and evaluation
Quality and evaluation in logistics: a assessment criteria drawn from practice, a realistic self-assessment, calibration with a colleague and a three-year plan for improving work.8 hours · Logistics and Supply ChainHealthcare administration AI: Orientation
The role of a healthcare administrator (non-clinical) and what AI changes in administrative triage, scheduling, billing and patient communication: where it helps, where it must not decide, and how to start using it safely.8 hours · Healthcare AdministrationHealthcare administration AI: Workflow
The daily workflow of a healthcare administrator (non-clinical) with AI: administrative triage, scheduling, billing and patient communication, with a human check at every step.8 hours · Healthcare AdministrationHealthcare administration AI: Documents and communication
Documents and communication for a healthcare administrator (non-clinical): drafting, editing and checking text with AI, with no invented facts and no personal data in public tools.8 hours · Healthcare AdministrationHealthcare administration AI: Data and analytics
Data and analytics for a healthcare administrator (non-clinical): summaries, tables and reports with AI, each with a stated source and a check before any decision.8 hours · Healthcare AdministrationHealthcare administration AI: Quality and evaluation
Quality and evaluation for a healthcare administrator (non-clinical): criteria for judging AI output, a second review, and the mistakes typical of this work.8 hours · Healthcare AdministrationPublic administration AI: Orientation
The role of a public administration officer and what AI changes in administrative procedures, citizen service, transparency and documents: where it helps, where it must not decide, and how to start using it safely.8 hours · Public AdministrationPublic administration AI: Workflow
The daily workflow of a public administration officer with AI: administrative procedures, citizen service, transparency and documents, with a human check at every step.8 hours · Public AdministrationPublic administration AI: Documents and communication
Documents and communication for a public administration officer: drafting, editing and checking text with AI, with no invented facts and no personal data in public tools.8 hours · Public AdministrationPublic administration AI: Data and analytics
Data and analytics for a public administration officer: summaries, tables and reports with AI, each with a stated source and a check before any decision.8 hours · Public AdministrationPublic administration AI: Quality and evaluation
Quality and evaluation for a public administration officer: criteria for judging AI output, a second review, and the mistakes typical of this work.8 hours · Public AdministrationAI foundations: Evaluating AI output
How to judge whether an AI output is good. The logic of the evaluation assessment criteria and the intuition behind double review. A bridge lesson towards professional evaluation work.8 hours · 34 professionsAudit AI: Operations foundation
The foundation of audit practice: the auditor's role, the AI-as-assistant boundary, auditing standards and Albanian law, independence and ethics.8 hours · Statutory AuditAudit AI: Risk and controls
Risk and controls: risk assessment, internal controls and materiality.8 hours · Statutory AuditAudit AI: Evidence and procedures
Evidence and procedures: audit evidence, audit procedures and sampling.8 hours · Statutory AuditAudit AI: Reporting and opinions
Reporting and opinions: audit reports, opinions and audit documentation.8 hours · Statutory AuditAudit AI: Preparation for assessment
Preparation for assessment: practise your audit judgement by reviewing audit evidence against this programme's assessment criteria. You verify the evidence; the independent assessment stays separate from the learning.8 hours · Statutory AuditBanking AI: Orientation
An orientation course for banking professionals on the use of artificial intelligence in banking operations: the regulatory framework, customer correspondence and verification against fabrication. 6 lessons.8 hours · BankingBanking AI: Customer correspondence
Banking correspondence with the customer with the help of artificial intelligence: email, notices, contracts and multilingual communication, always with verification. 6 lessons.8 hours · BankingBanking AI: Payments, reconciliation and exceptions
Working with payment instructions, reconciliations, exceptions, disputes and incidents, with evidence that can be checked and escalation to the person responsible. AI helps with documentation and comparison; it authorises nothing. Six lessons; for each about 20 minutes of reading and about 60 minutes of practical exercise, about 8 hours in all.8 hours · BankingBanking AI: Anti-money-laundering (AML) compliance
Anti-money-laundering compliance with the help of artificial intelligence: suspicious activity reports, enhanced customer due diligence, transaction monitoring and thresholds. 6 lessons.8 hours · BankingBanking AI: Risk analytics
Banking risk analytics with artificial intelligence: credit models, IFRS 9, stress tests, non-performing loans (NPL) and reporting. 6 sessions.8 hours · BankingBanking AI: Preparation for assessment
The closing sessions of the banking programme: the synthesis of the four weights, Reputation, Money, Liberty and Capital, with exercises that prepare your reasoning for the independent assessment, not only your answer. 6 sessions with interactive materials and quizzes. The assessment itself stays separate from the learning.8 hours · BankingLocal government AI: Orientation and decision boundaries
A short course for local government staff: serving citizens, giving reasons for an administrative decision, the right to information, and procuring AI tools.1 hour · Local Public AdministrationLocal government AI: Operations, documents and services
Citizens' requests, correspondence, council materials, consultation, the budget, procurement, transparency, registers and local data, with AI work that others can check and the decision kept with the official. Eight lessons; for each about 15 minutes of reading and about 45 minutes of practical exercise, about 8 hours in all.8 hours · Local Public AdministrationBusiness chamber AI: Orientation for member businesses
A short course for businesses that trade across borders: what the European AI framework changes, how to check a partner that uses AI, and how to speak publicly about AI without over-promising.1 hour · Chambers of commerceBusiness chamber AI: Member operations
Member services, consultations, events, surveys, research and documents that can be checked, in a chamber or business association, where AI helps and an accountable person makes each decision. Eight lessons; for each about 15 minutes of reading and about 45 minutes of practical exercise, about 8 hours in all.8 hours · Chambers of commerceCorporate group AI: Governance and supplier orientation
A short course for managers and specialists in a group with several businesses: where AI is used, who is accountable, and what has to be documented.1 hour · Corporate Group OperationsCorporate group AI: Shared services and group reporting
Shared services with AI: processes between business units, shared standards, group reporting, exceptions, board papers and human control over AI material, with a named owner for every decision. Eight lessons; for each about 15 minutes of reading and about 45 minutes of practical exercise, about 8 hours in all.8 hours · Corporate Group OperationsCustomer service AI: Orientation
Orientation in customer service with AI assistance: the verification protocol for correspondence and for handling requests and complaints, and the limits of how far we can rely on AI when communicating with the customer. The foundations of quality and customer satisfaction.8 hours · Customer serviceCustomer service AI: Correspondence, support tickets and knowledge base
Handling customer correspondence, support requests (tickets) and the knowledge base with AI assistance: checking replies against the official source, consistency across channels and maintaining the knowledge base as the authorised source for verification.8 hours · Customer serviceCustomer service AI: Escalation and complaints
Handling escalations, complaints and regulatory compliance with AI assistance: the limits of AI decision-making in sensitive cases, checking regulatory citations, coordination across jurisdictions and handing over to human judgement on matters with consequences. Part of the customer service programme.8 hours · Customer serviceCustomer service AI: Data, analytics and reporting
Handling customer data, analytics and reporting with AI assistance: verifying the source data, telling correlation from causation, protecting personal data and reporting service metrics accurately. Part of the customer service programme.8 hours · Customer serviceCustomer service AI: Preparation for assessment
The closing course of the customer service programme with AI: how verification and judgement become part of everyday work, how the practice is sustained in the organisation, how training connects to real service and how knowledge passes to the next generation of agents.8 hours · Customer serviceCustoms AI: Operations foundation
The foundation of customs practice: the customs agent's role, the boundary where AI helps and where regulated judgement stays human, the Customs Code and e-customs in the automated system for customs data, ethics and confidentiality.8 hours · Customs ProceduresCustoms AI: Tariff classification
Tariff classification in practice: the Harmonized System and the Combined Nomenclature, the classification rules and the origin of goods.8 hours · Customs ProceduresCustoms AI: Declarations and clearance
Declarations and clearance: the import/export customs declaration, the automated system for customs data, clearance procedures and supporting documents.8 hours · Customs ProceduresCustoms AI: Duties, VAT and valuation
Duties, value added tax and valuation: customs valuation, customs duties and value added tax at the border, calculation and payment.8 hours · Customs ProceduresCustoms AI: Preparation for assessment
Preparation for assessment: practise your customs judgement by reviewing customs classifications and documents against this programme's assessment criteria. You verify the evidence; the independent assessment stays separate from the learning.8 hours · Customs ProceduresRunning the Cybersecurity Seminar
The format, the five rules, the four episodes, the sector versions, the client kit and the record. The training prepares an instructor for the day and awards no qualification or certification. The organiser confirms who will run the event.6 hours · Cybersecurity Seminar instructorsTaking part in the Cybersecurity Seminar
After the seminar you recognise a cyberattack and report it in time to the person responsible. A short preparation before each episode, and after it what to remember, a short check and the one habit to keep. The course goes with the seminar's days in the room and awards no qualification or certification.4 hours · Cybersecurity Seminar participantsDentistry AI: Operations foundation
The foundation of dental practice: the dentist's role, the boundary where AI helps and where clinical judgement stays human, the regulatory framework and ethics, patient confidentiality.8 hours · Clinical DentistryDentistry AI: Clinical records and documentation
Records and documentation: the patient record, the treatment plan, clinical notes and accurate documentation with support from AI.8 hours · Clinical DentistryDentistry AI: Imaging and diagnostic notes
Imaging and diagnostic notes: dental imaging, prediction with AI and the boundary where the dentist interprets and makes the diagnosis.8 hours · Clinical DentistryDentistry AI: Patient data protection
Patient data protection: health data as a special category, GDPR and Law 124/2024, record keeping and confidentiality.8 hours · Clinical DentistryDentistry AI: Preparation for assessment
Preparation for assessment: practise your clinical judgement in dentistry by reviewing notes and treatment plans against this programme's assessment criteria. You verify the evidence; the independent assessment stays separate from the learning.8 hours · Clinical DentistryConstruction engineering AI: Operations foundation
The foundation of engineering practice: the engineer's role, the AI-as-assistant boundary, the technical design conditions and the building code, ethics and professional responsibility.8 hours · Construction EngineeringConstruction engineering AI: Technical reports
Preparing and checking technical reports, engineering calculations and technical documentation.8 hours · Construction EngineeringConstruction engineering AI: Permits and compliance
Permits and conformity: building permits, technical conformity and the building code.8 hours · Construction EngineeringConstruction engineering AI: Safety and sign-offs
Safety and sign-offs: structural and safety sign-offs and inspections.8 hours · Construction EngineeringConstruction engineering AI: Preparation for assessment
Preparation for assessment: practise your engineering judgement by reviewing calculations and technical reports against this programme's assessment criteria. You verify the evidence; the independent assessment stays separate from the learning.8 hours · Construction EngineeringThe four-part request
Role, context, limits, output form: a structured request that gets you an answer you can check the first time, with any tool.4 hours · 34 professionsChecking an AI output
Facts, tone, policy: three ten-second checks, mechanical, after every output, that keep you safe when you are tired.4 hours · 34 professionsFabrication: The four kinds and how to catch them
Numbers, citations, authorship, dates: the four fabrication types, the three early signs, and the ninety-second citation check.5 hours · 34 professionsWhat you may paste: Data levels and the law
Four data levels, the data protection rules, a ten-second test before every paste, and what you do when the data have already gone out.5 hours · 34 professionsDisclosing AI assistance
One line that says an assistant helped, where it goes, the record that backs it, and how it becomes a team habit.4 hours · 34 professionsHealthcare AI: Clinical orientation
An orientation course for physicians on the use of AI in the clinical day: knowing the tools, the risks of inaccurate information and step-by-step verification. Six lessons.8 hours · Healthcare professionalHealthcare AI: Clinical documentation
A course for physicians on clinical documentation with AI: notes, letters and communications drafted with full factual verification. Six lessons.8 hours · Healthcare professionalHealthcare AI: Clinical decision support
A course for physicians on the use and limits of AI in clinical decision support: finding evidence, differential diagnosis, bias and tool reliability. The physician interprets and decides. Six sessions.8 hours · Healthcare professionalHealthcare AI: Clinical data audit
Clinical data audit with AI assistance: verifying the integrity of patient data, traceability, protecting health data and quality audit with the clinical verification protocol. Part of the programme for health professionals.8 hours · Healthcare professionalHealthcare AI: Preparation for assessment
Consolidating the clinical programme with AI: integrating the verification protocol into daily clinical work, institutional sustainability, the bridge between training and real practice and the transfer of knowledge to the next generation of health professionals.8 hours · Healthcare professionalInsurance AI: Operations foundation
The foundations of insurance operations with the help of AI: the verification routine for policies and claims, the limits of using AI in insurance decisions and the principles of regulatory compliance. Part of the insurance programme; the terms follow the glossary of the Financial Supervisory Authority.8 hours · Insurance professionalInsurance AI: Claims processing
Insurance claims processing with the help of AI: verifying documentation and coverage, telling valid claims from suspicious ones, handling objections and applying the claims verification routine. Part of the insurance programme; the terms follow the glossary of the Financial Supervisory Authority.8 hours · Insurance professionalInsurance AI: Regulatory compliance
The third part of the AI programme for insurance: regulatory compliance under the supervision of the Financial Supervisory Authority, Solvency II, the Insurance Distribution Directive, the European Insurance and Occupational Pensions Authority, reporting and checking regulatory citations at their source. 6 lessons.8 hours · Insurance professionalInsurance AI: Data, analytics and reporting
The fourth part of the AI programme for insurance: customer data, four-level analytics and reporting to the principal with the help of AI, with particular attention to the risk of fabrication. 6 lessons.8 hours · Insurance professionalInsurance AI: Preparation for assessment
The closing part of the insurance AI programme: moving from learning into practice, with exercises on supervisory requirements and customer rights. Six sessions; they are not an assessment and do not amount to approval from any authority.8 hours · Insurance professionalPolicing AI: Orientation
Choosing the task and the source, the limits of the tool, what never goes into a public tool, and keeping a person in control. Six sessions built on fictional administrative cases.8 hours · Policing and law enforcementPolicing AI: Operational workflow
Drafting and checking agendas, notes, notices and administrative replies, keeping to the rule on public tools and checking every step. Six sessions built on fictional administrative cases, with a person in control.8 hours · Policing and law enforcementPolicing: Work documents, sources and versions
Sources, versions, corrections and the handover of routine administrative documents, with every part touched by AI attributed. Six sessions built on fictional administrative cases, with a person in control.8 hours · Policing and law enforcementPolicing: Administrative work data
Checking fictional tables and simple calculations, using only the data the task needs and taking care with small groups. Six sessions built on fictional administrative cases, with a person in control.8 hours · Policing and law enforcementPolicing AI: Preparation for assessment
The closing sessions for police officers: structured exercises that prepare your professional judgement for the independent assessment, calibration on cases, and a development plan for after the course. 6 sessions. The assessment itself stays separate from the learning.8 hours · Policing and law enforcementJustice AI: Orientation
The introductory course of the AI programme for the justice system: an orientation to judicial work with artificial intelligence, the legal framework, the courts, the prosecution and verification against fabrication. 6 lessons.8 hours · Justice system professionals and staffJustice AI: Document review and drafting
Reviewing and drafting legal documents with AI assistance: the VERIFIKIMI-J protocol for checking citations, verifying acts and articles, and safe drafting that keeps the legal meaning intact. Part of the AI for justice programme.8 hours · Justice system professionals and staffJustice AI: Translation and terminology
Legal translation with AI assistance that keeps the legal meaning intact: spotting false friends in terminology, functional legal equivalence across jurisdictions, checking terms against sources such as IATE, and the VERIFIKIMI-J protocol for translation. Part of the AI for justice programme.8 hours · Justice system professionals and staffJustice AI: Data and evidence
Handling legal data and evidence with AI assistance: chain of custody and attribution, integrity and metadata, cross-jurisdiction data transfer, and verifying evidence with the VERIFIKIMI-J protocol. Part of the AI for justice programme.8 hours · Justice system professionals and staffJustice AI: Preparation for assessment
Bringing the AI for justice programme together: building the VERIFIKIMI-J protocol into daily judicial work, auditing practice, and linking training to real work. Part of the AI for justice programme.8 hours · Justice system professionals and staffCivil society AI: Orientation and safe boundaries
A short course for non-profit organisations: donor reporting, beneficiary data, generated campaign content, and how to set limits with a small team.1 hour · Civil Society OperationsCivil society AI: Programme evidence and reporting
Programme evidence and reporting in civil society work: from project logic and the proposal to monitoring, reporting, due diligence, safeguarding people and checking AI material, with AI used for drafts and summaries, never to invent results. Eight lessons; for each about 15 minutes of reading and about 45 minutes of practical exercise, about 8 hours in all.8 hours · Civil Society OperationsNotarial practice AI: Operations foundation
The opening course of the AI for notaries programme: how artificial intelligence enters the notarial office, the profession's legal framework, the seven-step verification protocol, and the rule that the act always stays with the notary. Six sessions.8 hours · Notarial professionalNotarial practice AI: Document drafting and verification
The second part of the AI for notaries programme: drafting notarial documents with AI help, powers of attorney, deeds, contracts and inheritance, with blindness to authority as the central theme and the verification protocol at every step. Six sessions.8 hours · Notarial professionalNotarial practice AI: Regulatory compliance and anti-money-laundering (AML)
The third part of the AI for notaries programme: the notary's duties as an obliged entity under the law on preventing money laundering, due diligence, reporting, supervision, and AI's blindness to regulatory citation. Six sessions.8 hours · Notarial professionalNotarial practice AI: Data, records and archive
Client data, registers and the notarial archive with AI assistance: principles and rights under Law 124/2024, professional secrecy and registers under the notary law, reconciling registers, and the limits of client analytics. Six sessions.8 hours · Notarial professionalNotarial practice AI: Preparation for assessment
The closing course of the notarial AI programme: preparing for the optional assessment of a work sample created for the exercise from typical practice, on published assessment criteria, by two human assessors with a double check. Not a licence, not an appointment, and no promise of work. Six sessions.8 hours · Notarial professionalTrigger, action and connector
A flow is a trigger, some actions and the connectors between them. Before any tool builds it, you draw it on paper and read it part by part.5 hours · 34 professionsCredential, retry and log
A flow fails at three in the morning. The credential that expired, the retry that sent five times, the log that did not exist. Three decisions before the flow is switched on.5 hours · 34 professionsThe human check before anything is sent
Before every send and every run, a person decides. The course covers where the check sits, what the person sees on the screen, how much time they get and what happens when nobody answers.5 hours · 34 professionsA flow broken five ways
One flow, five breakages, one method: from the symptom to the part. A trigger that does not fire, wrong connector permission, expired credential, a loop running twice, output to the wrong place.5 hours · 34 professionsPharmacy AI: Operations foundation
A course for pharmacists on the foundations of pharmaceutical work with AI. Six lessons with invented practical cases.8 hours · PharmacyPharmacy AI: Prescription verification and drug interactions
A course for pharmacists on prescription verification, pharmaceutical care and drug interactions with the help of AI. Six lessons with invented practical cases.8 hours · PharmacyPharmacy AI: Regulatory compliance and pharmacovigilance
A course for pharmacists on regulatory compliance and pharmacovigilance with AI, including AKBPM and EMA documents and sources. Six sessions with practical cases; no approval by those bodies is implied.8 hours · PharmacyPharmacy AI: Patient data and records
A course for pharmacists on patient data, records and the pharmaceutical archive in work with AI. Six lessons with invented practical cases.8 hours · PharmacyPharmacy AI: Preparation for assessment
A closing course for pharmacists that connects knowledge of AI with daily professional practice. Six lessons with invented practical cases.8 hours · PharmacyPython and Albanian language processing
Python and Albanian natural language processing: text, corpora, models and evaluation, with exercises on Albanian data.20 hours · Language technology professionalRegister operations AI: Operating a register
A short course for register staff: data integrity, document verification, public requests and the audit trail when an AI tool enters the workflow.1 hour · Register OperationsThe environment card
Operating system, rights, terminal and company rules: one paragraph that makes every question you ask answerable.6 hours · 34 professionsReading the stop
When a tool stops, the message is information. Learn to copy it exactly, to note what you did just before, and to ask what it means before you ask how to fix it.5 hours · 34 professionsThe smallest step, then the check
Never three commands in a row. Learn to do one step, check it, and undo it before you do the next.5 hours · 34 professionsPermissions and the company laptop
Read a permission dialog, refuse what must not be granted, ask the information technology department for exactly the right thing, and know when a web version replaces a local install.5 hours · 34 professionsWhen to stop
The signs that show a problem will not yield to more effort, and a four-question decision ladder that tells you where to stop and what to change.5 hours · 34 professions
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