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Training · Business and operations
Customer support AI: Data and analytics
Support metrics and the dashboard: customer satisfaction, net promoter score, first contact resolution and average handling time.
- Format
- Training
- Estimated study time
- 8 hours
- Sessions
- 7
- Level
- Introductory
- Language
- Albanian and English
- Prerequisites
- 1 (see below)
- Availability
- Available on request
Price is given on request, together with access.
Study time is an estimate for planning; it has not been measured with participants.
Who it is for
What you will learn or do
- Customer support data: the six categories and the legal obligations
- Data systems for customer support: three levels by size
- Support specialist metrics: ten quantitative and qualitative KPIs
- Weekly dashboard: the visual view of the KPIs
- The monthly report for management and systematic signals
- Final package: the workspace, the weekly dashboard and the six-month KPI plan
- Practical task: your verification rule for the figures and signals in the monthly report
How you take this course
- Assessment
- Learning is separate from optional human assessment
- Part of this programme
- AI for Customer Service in Albania
The description shows what the course covers. It is not legal, clinical or regulatory advice for today: the official sources in force must be checked, and the decision rests with the responsible professional.
Prerequisites
What to do next
Request access, ask about this course, or continue to the course that follows it.