Programme
AI for Retail Operations
A five course programme for multi-location, multi-format retail operators. It covers orientation and responsible AI use, everyday workflow, documents and communication, data and analysis, and checking the quality of AI output.
- Courses
- 5
- Estimated study time
- 40 hours
- Assessment
- Learning only. Completion is not a qualification.
Study time is an estimate for planning; it has not been measured with participants.
Who it is for and what you take away
Who it is for
Retail operations managers, multi-store coordinators and retail-chain operations leads.
What you take away
On completing the programme you can coordinate multi-store operations with AI assistance; apply a second-pair-of-eyes discipline to inventory and pricing; and recognise fabricated output in a retail context.
- A practical task at the end of every course, which you do yourself and keep as evidence of your work.
- Your completion of each course, recorded in your account on the learning platform.
Courses and sequence
- 01
Retail operations AI: Orientation
The role of the operations manager in retail and what AI changes in inventory, staff planning, customer service and reporting. - 02
Retail operations AI: Workflow
A quarter of work for the operations manager of a fictional chain with eight stores: comparing stores, categories, the loyalty programme and the loss investigation, with AI and with human control. - 03
Retail operations AI: Documents and communication
Documents and communication in retail with AI: reporting for all stores, customer communications, supplier documents and incident reports. - 04
Retail operations AI: Data and analytics
The data of a fictional chain with eight stores and AI: the dashboard by format, small groups of customers, verifying the causes AI gives and the analysis of stock losses. - 05
Retail operations AI: Quality and evaluation
Quality and self-assessment of work with AI in retail operations: a assessment criteria with eight assessment criteria, calibration with a colleague from the same profession and an improvement plan.
Assessment and qualification
The learning checks inside the courses are formative: they help you learn and qualify no one.
Completing the programme is not a qualification, a professional licence or an accreditation.