Programme
AI for E-Commerce Operations
A five course programme for founder-operators and operations leads in online retail. It covers orientation and responsible AI use, everyday workflow, documents and customer communication, data and analysis, and checking the quality of AI output.
- Courses
- 5
- Estimated study time
- 40 hours
- Assessment
- Learning only. Completion is not a qualification.
Study time is an estimate for planning; it has not been measured with participants.
Who it is for and what you take away
Who it is for
Founder-operators of online shops, e-commerce managers, marketplace sellers, customer-experience managers and analytics staff.
What you take away
On completing the programme you can apply attribution discipline to reported figures; reconcile cross-border VAT obligations against a governing source; verify supplier and competitor claims before relying on them; and recognise fabricated output in an e-commerce context.
- A practical task at the end of every course, which you do yourself and keep as evidence of your work.
- Your completion of each course, recorded in your account on the learning platform.
Courses and sequence
- 01
E-commerce AI: Orientation
The role of the e-commerce manager and what AI changes in the catalogue, orders, customer service, digital marketing and data analysis. - 02
E-commerce AI: Workflow
The role of the e-commerce manager and what AI changes in the catalogue, orders, customer service, digital marketing and data analysis. - 03
E-commerce AI: Documents and communication
The role of the e-commerce manager and what AI changes in the catalogue, orders, customer service, digital marketing and data analysis. - 04
E-commerce AI: Data and analytics
The role of the e-commerce manager and what AI changes in the catalogue, orders, customer service, digital marketing and data analysis. - 05
E-commerce AI: Quality and evaluation
Quality and evaluation in e-commerce: a assessment criteria with eight criteria drawn from the year's work, an honest self-assessment, calibration with an external assessor and a three-year quality plan.
Assessment and qualification
The learning checks inside the courses are formative: they help you learn and qualify no one.
Completing the programme is not a qualification, a professional licence or an accreditation.