Back to catalogue
Training · Business and operations
Customer support AI: Quality and evaluation
Evaluating the quality of AI answers in customer support.
- Format
- Training
- Estimated study time
- 8 hours
- Sessions
- 7
- Level
- Introductory
- Language
- Albanian and English
- Prerequisites
- 1 (see below)
- Availability
- Available on request
Price is given on request, together with access.
Study time is an estimate for planning; it has not been measured with participants.
Who it is for
What you will learn or do
- Quality in customer support: why professional evaluation is needed now
- The five evaluation dimensions, Klaus QA and CSAT analysis
- Evaluation productivity, scoring by segment and the eight failure modes
- Formal mapping: the five-criterion assessment criteria, IAA and light double annotation
- The gold set and the failure-mode taxonomy for AI in customer support
- Final packaging of the evaluation and closing the series
- Practical task: your evaluation sheet with the 5-criterion assessment criteria for an AI draft in a critical case
How you take this course
- Assessment
- Learning is separate from optional human assessment
- Part of this programme
- AI for Customer Service in Albania
The description shows what the course covers. It is not legal, clinical or regulatory advice for today: the official sources in force must be checked, and the decision rests with the responsible professional.
Prerequisites
What to do next
Request access, ask about this course, or continue to the course that follows it.