Training · Business and operations
Customer service AI: Escalation and complaints
Handling escalations, complaints and regulatory compliance with AI assistance: the limits of AI decision making in sensitive cases, verifying regulatory citations, cross-jurisdiction coordination and handing over to human judgement on matters with consequences. Part of the customer service programme.
- Format
- Training
- Estimated study time
- 18 hours
- Sessions
- 1
- Level
- Professional core
- Language
- Albanian
- Prerequisites
- 1 (see below)
- Availability
- Available on request
Study time is a planning estimate, not a measurement with participants.
Who it is for
What you will learn or do
- Recognising cases that require escalation to an authorised person
- Human control over escalation of sensitive cases
- Checking complaint deadlines and obligations
- Coordinating responses and tracking regulatory changes
How this course is taken
- Availability
- Available on request.
- Assessment
- Learning is separate from optional human assessment
The description states the learning scope, not current legal, clinical or regulatory advice. Current official sources must be verified, and the accountable professional retains the decision.
Part of this programme
What to do next
Ask about this course, or continue to the course that follows it.